Individual rights & grievance process

Dignity and respect

You have the right to be treated with dignity, respect, and courtesy at all times by all staff and agency representatives.

Privacy and confidentiality

Your personal information, health records, and service details are confidential. Information is shared only with your consent or as required by law.

Person-centered services

You have the right to services that reflect your individual goals, preferences, cultural background, and choices — not a standardized program.

Freedom from abuse, neglect, and exploitation

You have the right to be free from physical, emotional, sexual, and financial abuse, neglect, and exploitation. All staff are trained and screened to uphold this right.

Participation in your own planning

You have the right to participate in developing, reviewing, and modifying your Individual Support Plan (ISP). You may bring a family member, advocate, or support person to any planning meeting.

Informed consent

You have the right to receive clear information about your services, to ask questions, and to give or withhold consent before any service begins or changes.

Access to records

You have the right to review your own service records. Requests are processed within 10 business days.

Freedom of association and community access

You have the right to associate with people of your choosing and to participate in community activities, employment, and civic life.

Right to file a grievance without retaliation

You have the right to raise concerns, file a grievance, or contact external oversight agencies without fear of retaliation, punishment, or loss of services.